PRIVACY INFORMATUION
What Information We Collect:
We collect information you provide directly to us, including:
Name and contact details (email, phone number)
Information about your administrative needs and circumstances in France
Messages and communications with us
Payment information (processed securely through third-party providers)
How We Use Your Information
We use your information to:
Provide our French administrative assistance services
Respond to your inquiries about living in France
Improve our services and website
Comply with French legal obligations
Legal Basis for Processing (GDPR)
We process your personal data based on:
Legitimate interests – to provide our services and improve our business
Contract performance – to deliver services you’ve requested
Consent – for marketing communications (where applicable)
Legal obligation – to comply with French administrative and tax requirements
Data Retention
We retain your personal data:
Active clients: Duration of service relationship plus 5 years
Prospects: Maximum 3 years from last contact
Financial records: As required by French law (typically 10 years)
Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request the deletion of your data
Object to processing
Request data portability
Withdraw consent (where applicable)
To exercise these rights, contact us at charlotte@aloadofwaffle.com
International Transfers
Your data is primarily processed within the European Union (EU). Any transfers outside the EU are made with appropriate GDPR safeguards.
Cookies and Tracking
We use:
Essential cookies for website functionality
No advertising cookies
You can manage cookie preferences through your browser settings or our cookie banner.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact for Privacy Matters
Email: privacy@fletcher-armstrong.com